What does Becosy sell?

We sell home goods across six collections — Candles & Lighting, Bath Essentials, Kitchen & Tableware, Decor & Accents, Soft Furnishings, and Outdoor & Garden. We keep our range intentionally focused rather than stocking everything under the sun, so if you don't see a category here, it's a deliberate choice rather than an oversight.

Where do you ship?

We currently ship to addresses within the United Kingdom only. We're a growing store and expect to expand shipping coverage in future — this page will be updated as soon as that changes.

How much does shipping cost?

[SHIPPING COST — CONFIRM BEFORE PUBLISHING]. Full detail, including any free-shipping threshold, is in our Shipping Policy.

How long will my order take to arrive?

Orders are processed within 1–3 business days of being placed, then take a further 5–9 business days to arrive once dispatched — 6–12 business days in total from order to doorstep. Orders placed before 2:00 PM GMT, Monday to Friday are processed the same day; anything placed after that, or over a weekend or UK public holiday, is processed the next business day. Full detail, including what happens if a delivery runs late, is in our Shipping Policy.

Can I return an item?

Yes. We accept returns within 30 days from delivery, provided the item is unused, unwashed, and returned in its original packaging with proof of purchase. Full detail, including exactly what qualifies and how to start the process, is in our Refund & Return Policy.

Who pays for return shipping?

Customer, unless the item is faulty, damaged, or incorrect. If we've made a mistake or the item is faulty, that cost is entirely on us — you shouldn't be out of pocket for something that isn't your fault.

How long do refunds take?

Once we receive and inspect your returned item, refunds are issued within 5–10 business days of receipt and inspection, back to your original payment method. Your bank or card provider may take a further a further 3–5 business days to actually show the refund in your account or on your statement — that part is outside our control.

Do you offer exchanges?

None — return for a refund and reorder. We know this is less convenient than a direct swap, but it means every refund and every new order is tracked cleanly, with no ambiguity about what you're owed.

What payment methods do you accept?

We accept the payment methods shown at checkout, typically including major debit and credit cards and any digital wallets enabled on our store. All transactions are processed securely in GBP (£). Full detail is in our Payment Policy.

Is it safe to enter my card details on your site?

Yes. All payments are processed through an encrypted, secure checkout, and we do not see or store your full card details ourselves — that's handled entirely by our payment processor, which is PCI-compliant.

My order hasn't arrived — what do I do?

First, check your tracking on our Track Your Order page using your order number and email address. If there's been no tracking movement for 10 business days from dispatch with no tracking movement, email us with your order number and we'll investigate directly with the courier and keep you updated until it's resolved.

My order arrived damaged — what now?

Email us within 48 hours of delivery of delivery with your order number and a photo of the damage, and we'll arrange a free replacement or a full refund — whichever you'd prefer.

Can I change or cancel my order after placing it?

Contact us within 2 hours from purchase of placing your order and we can usually amend or cancel it before it enters processing. After that window, your order has typically already moved into fulfilment and we're unable to make changes.

How is my personal data handled?

See our Privacy Policy for full detail on exactly what we collect, how we use it, who we share it with, and your rights under UK GDPR — including how to request a copy or ask us to delete your data.

How do you use cookies?

See our Cookie Policy for a breakdown of which cookies are essential to the site working at all, which are optional, and how to change your preferences at any time.

Do you have a physical shop?

No, Becosy operates online only, from 52 Kendell Street, Sheffield, S1 5EH, United Kingdom. We don't currently have a walk-in showroom, but you're welcome to contact us with any questions about a product before ordering.

How do I contact you if my question isn't answered here?

Email support@becosy.uk or call +44 1983 212052, Monday to Friday, 9:00–17:00 GMT. We aim to respond within within 24 hours, business days. Full contact details are on our Contact page.

Becosy

52 Kendell Street, Sheffield, S1 5EH, United Kingdom

support@becosy.uk  ·  +44 1983 212052

Response time: within 24 hours, business days
Opening hours: Monday to Friday, 9:00–17:00 GMT
Weekend: Closed