What does Becosy sell?

We sell home goods across six collections — Candles & Lighting, Bath Essentials, Kitchen & Tableware, Decor & Accents, Soft Furnishings, and Outdoor & Garden. We keep our range intentionally focused rather than stocking everything under the sun, so if you don't see a category here, it's a deliberate choice rather than an oversight.

Where do you ship?

We currently ship to addresses within the United Kingdom only. We're a growing store and expect to expand shipping coverage in future — this page will be updated as soon as that changes.

How much does shipping cost?

Nothing. Shipping is free on every order to a UK address, with no minimum spend and nothing added at checkout. Full detail is in our Shipping Policy.

How long will my order take to arrive?

Allow 6–12 business days in total from order to doorstep. Orders placed before 2:00 PM GMT, Monday to Friday, enter our queue that same day; anything placed after that, or over a weekend or UK public holiday, enters the queue on the next business day. Picking and packing then takes 1–3 business days, and the courier typically needs a further 5–9 business days to deliver. Full detail, including what happens if a delivery runs late, is in our Shipping Policy.

Can I return an item?

Yes. You can request a return within 30 days of delivery, provided the item is unused, unwashed, and still in its original packaging with proof of purchase. Once we've authorised the return, you have 14 days to post it back to us. Full detail, including exactly what qualifies and how to start the process, is in our Refund & Return Policy.

Who pays for return shipping?

You do, if you've simply changed your mind. If the item is faulty, damaged, or isn't what you ordered, that cost is entirely on us — you shouldn't be out of pocket for something that isn't your fault.

How long do refunds take?

Once we receive and inspect your returned item, refunds are issued within 5–10 business days back to your original payment method. Your bank or card provider may take a further 3–5 business days to actually show the refund in your account or on your statement — that part is outside our control. There is no restocking fee on returns that meet our condition requirements.

Do you offer exchanges?

We don't run direct exchanges — return your item for a refund and place a new order for the one you want. We know this is less convenient than a direct swap, but it means every refund and every new order is tracked cleanly, with no ambiguity about what you're owed.

What payment methods do you accept?

We accept the payment methods shown at checkout, typically including major debit and credit cards and any digital wallets enabled on our store. All transactions are processed securely in GBP (£). Full detail is in our Payment Policy.

Is it safe to enter my card details on your site?

Yes. All payments are processed through an encrypted, secure checkout, and we do not see or store your full card details ourselves — that's handled entirely by our payment processor, which is PCI-compliant.

My order hasn't arrived — what do I do?

First, check your tracking on our Track Your Order page using your order number and email address. If your tracking hasn't moved for 10 business days after dispatch, or your parcel hasn't arrived within 9 business days of dispatch, email us with your order number and we'll investigate directly with the courier and keep you updated until it's resolved.

My order arrived damaged or isn't what I ordered — what now?

Email us within 48 hours of delivery with your order number and a photo of the item — and, where there's damage, a photo of the packaging it arrived in — and we'll arrange a free replacement or a full refund, whichever you'd prefer. Return shipping, where needed, is on us.

What if an item develops a fault after I've started using it?

The 48-hour window above is only for damage in transit and incorrect items. If a product develops a fault later, your statutory rights under the Consumer Rights Act 2015 apply and are not limited by our 30-day change-of-mind window. Contact us as soon as you notice the problem with your order number and a description or photo, and we'll arrange a replacement, full refund, or repair at no cost to you, as set out in our Refund & Return Policy.

Can I change or cancel my order after placing it?

Contact us within 2 hours of placing your order and we can usually amend or cancel it before it enters processing. After that window, your order has typically already moved into fulfilment and we're unable to make changes.

How is my personal data handled?

See our Privacy Policy for full detail on exactly what we collect, how we use it, who we share it with, and your rights under UK GDPR — including how to request a copy or ask us to delete your data.

How do you use cookies?

See our Cookie Policy for a breakdown of which cookies are essential to the site working at all, which are optional, and how to change your preferences at any time.

Do you have a physical shop?

No, Becosy operates online only, from 52 Kendell Street, Sheffield, S1 5EH, United Kingdom. We don't currently have a walk-in showroom, but you're welcome to contact us with any questions about a product before ordering.

How do I contact you if my question isn't answered here?

Email support@becosy.uk or call +44 1983 212052, Monday to Friday, 9:00–17:00 GMT. We aim to respond within 24 hours on business days. Full contact details are on our Contact page.

Becosy

52 Kendell Street, Sheffield, S1 5EH, United Kingdom

support@becosy.uk · +44 1983 212052

Response time: within 24 hours, business days
Opening hours: Monday to Friday, 9:00–17:00 GMT
Weekend: Closed