Refund policy

We want you to be genuinely happy with what you order from Becosy. If something isn't right — you've changed your mind, it doesn't suit your space, or it arrived faulty — here is exactly how our returns process works, start to finish. Nothing in this policy affects your statutory rights as a UK consumer, including your rights under the Consumer Contracts Regulations 2013.

1. Return Window

You may return an eligible item within 30 days from delivery of the delivery date shown on your tracking. Returns requested after this window has closed will not normally be accepted, except where the item is faulty.

2. Condition Required

To qualify for a full refund, items must be:

• Unused and unwashed
• In their original packaging, with any tags, labels, or protective film still attached
• Accompanied by proof of purchase — your order number or confirmation email is sufficient

Items that show clear signs of use, that are missing original packaging, or that have been damaged in a way not caused by us, may be refused or refunded at a reduced amount, at our discretion. We'll always tell you why before making a deduction.

3. How to Start a Return

Email support@becosy.uk with your order number and the reason for your return. We'll confirm whether the item is eligible and send you full return instructions, including the address to send it to, within within 24 hours, business days.

4. Ship-Back Deadline

Once your return has been authorized, please post the item back to us within 14 days from return authorization. Returns received significantly after this deadline without prior arrangement may not be accepted.

5. Who Pays for Return Shipping

• If you're returning something because you've changed your mind, you're responsible for the cost of return postage.
• If the item arrived faulty, damaged, or different from what you ordered, Becosy covers return shipping in full — we'll either provide a prepaid label or reimburse your postage cost once confirmed.

6. Refund Processing Time

Once we receive and inspect your returned item, we process refunds within 5–10 business days of receipt and inspection, back to your original payment method. Please allow a further 3–5 business days on top of that for your bank or card provider to actually post the refund to your account.

7. Exchanges

None — return for a refund and reorder. If you'd like a different size, colour, or product entirely, the fastest route is to return your original item for a refund and place a new order — this avoids any confusion about stock availability holding up your exchange.

8. Non-Returnable Items

None. Every product we sell is eligible for return within the window above, provided it meets the condition requirements in Section 2.

9. Faulty or Incorrect Items

If your item arrives faulty, damaged, or isn't what you ordered, contact us within 48 hours of delivery of delivery with your order number and a photo where relevant. We'll arrange a replacement, full refund, or repair, entirely at our cost — this is our mistake to fix, not yours.