Refund policy

We want you to be genuinely happy with what you order from Becosy. If something isn't right — you've changed your mind, it doesn't suit your space, or it arrived faulty — here is exactly how our returns process works, start to finish. Nothing in this policy affects your statutory rights as a UK consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Return Window

You may request a return for an eligible item within 30 days of the delivery date shown on your tracking. Change-of-mind return requests made after this window has closed will not normally be accepted. Once your return is authorised, Section 4 sets out how long you have to post it back. Items that arrive damaged or incorrect, or that develop a fault, are handled separately under Section 9 and are not subject to this 30-day window.

2. Condition Required

To qualify for a full refund, items must be:

• Unused and unwashed
• In their original packaging, with any tags, labels, or protective film still attached
• Accompanied by proof of purchase — your order number or confirmation email is sufficient

Items that show clear signs of use, that are missing original packaging, or that have been damaged in a way not caused by us, may be refused or refunded at a reduced amount, at our discretion. We'll always tell you why before making a deduction.

3. How to Start a Return

Email support@becosy.uk with your order number and the reason for your return. We'll confirm whether the item is eligible and send you full return instructions, including the address to send it to, within 24 hours on business days. Please don't post anything back before you have these instructions — a parcel arriving unannounced can't be matched to an order.

4. Ship-Back Deadline

Once your return has been authorised, please post the item back to us within 14 days of that authorisation. Returns received significantly after this deadline without prior arrangement may not be accepted.

5. Who Pays for Return Shipping

• If you're returning something because you've changed your mind, you're responsible for the cost of return postage.
• If the item arrived faulty, damaged, or different from what you ordered, Becosy covers return shipping in full — we'll either provide a prepaid label or reimburse your postage cost once confirmed.

6. Refund Processing Time

Once we receive and inspect your returned item, we process refunds within 5–10 business days of receipt and inspection, back to your original payment method. Please allow a further 3–5 business days on top of that for your bank or card provider to actually post the refund to your account. We do not charge a restocking fee on any return that meets the condition requirements in Section 2.

7. Exchanges

We don't run direct exchanges. If you'd like a different size, colour, or product entirely, the fastest route is to return your original item for a refund and place a new order — this avoids any confusion about stock availability holding up your exchange.

8. Non-Returnable Items

We don't exclude any category from returns. Every product we sell is eligible for return within the window above, provided it meets the condition requirements in Section 2.

9. Damaged, Incorrect, or Faulty Items

Damaged in transit or incorrect item: if your order arrives visibly damaged, or isn't what you ordered, contact us within 48 hours of delivery with your order number and a clear photo of the item — and, where damage is involved, of the packaging it arrived in. We'll arrange a free replacement or a full refund, whichever you prefer, and cover any return shipping — this is our mistake to fix, not yours.

Item develops a fault later: the 48-hour window does not apply. If a product develops a fault after delivery, your statutory rights under the Consumer Rights Act 2015 apply and are not limited by the 30-day window in Section 1. Contact us as soon as you notice the problem with your order number and a description or photo of the fault, and we'll arrange a replacement, a full refund, or a repair where that is the appropriate remedy, entirely at our cost, including return shipping.

10. Cancelling or Changing an Order

If you'd like to cancel or change an order you've just placed, contact us within 2 hours of placing it and we can usually do so before it enters processing. After that window, your order has typically already moved into fulfilment and we're unable to make changes — but once it arrives, you can still return it under the terms set out above.