Shipping policy

This policy explains exactly what happens between placing an order with Becosy and it arriving at your door — how long each stage takes, what we charge, how you can track your parcel, and what to do if something goes wrong along the way.

1. Where We Ship

We currently ship to addresses within the United Kingdom only. We don't currently offer international shipping, including to the Channel Islands or BFPO addresses — we'd rather be upfront about this limitation than accept an order we can't fulfil properly.

2. Order Cutoff Time

Orders placed before 2:00 PM GMT, Monday to Friday are processed the same business day. Orders placed after this time, or at any point on a weekend or UK public holiday, are queued and processed on the next available business day. This cutoff applies regardless of what time zone you're ordering from — it's always measured in GMT.

3. Processing Time

Once an order is processed, it is picked, packed, and handed to our courier within 1–3 business days. Processing time does not include weekends or UK public holidays, so an order placed on a Friday afternoon may not be picked up by our courier until the following Tuesday or Wednesday.

4. Transit Time

After your order is collected by the courier, it typically arrives within 5–9 business days. This is based on standard courier performance across the UK and isn't a guarantee — remote postcodes, severe weather, and periods of high courier volume (particularly around public holidays) can occasionally extend this.

5. Shipping Cost

Shipping is free on every order to a UK address, with no minimum spend and nothing added at checkout.

6. Order Tracking

Once your order is dispatched, you'll receive a confirmation email containing a tracking link. The first tracking scan typically appears within 24 hours of the dispatch email — if you don't see any movement immediately, that's normal; it usually means the parcel is still with the courier's local depot. You can check the live status of your order at any time on our Track Your Order page using your order number and the email address used at checkout.

7. Delayed or Lost Packages

If your tracking shows no movement for 10 business days after dispatch, or your parcel hasn't arrived within 5–9 business days of dispatch, please contact us at support@becosy.uk with your order number. We will open an investigation directly with our courier partner and keep you updated by email throughout — most delivery issues of this kind are resolved within a few additional business days once flagged.

8. Incorrect Delivery Address

Please double-check your delivery address carefully at checkout, including postcode and any flat or unit numbers. If you notice an error, contact us within 2 hours of placing your order and we can usually amend it before the order enters processing. After that window we'll still do everything we can, but once a parcel has left our warehouse we're unable to guarantee changes, as couriers generally cannot redirect a parcel mid-transit.

9. Damaged Items on Arrival

If your order arrives visibly damaged, please contact us within 48 hours of delivery with your order number and a clear photo of the damage — both to the packaging and the item itself, if possible. We'll arrange a free replacement or a full refund, whichever suits you better, at no cost to you.

10. Multiple-Item Orders

If your order contains items from more than one collection, they may occasionally be dispatched separately depending on stock location. If this happens, you'll receive a separate tracking link for each parcel, and you won't be charged any additional shipping cost as a result.