Privacy policy

Becosy ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect when you visit or shop at becosy.uk, how and why we use it, who we share it with, and the rights you have over it. If anything here is unclear, contact us at support@becosy.uk and we'll gladly explain further.

1. Who We Are

Becosy operates becosy.uk from 52 Kendell Street, Sheffield, S1 5EH, United Kingdom. For the purposes of UK GDPR, Becosy is the data controller for the personal data described in this policy.

2. What Data We Collect

• Identity and contact data: your name, delivery and billing address, email address, and phone number if you provide one.
• Order data: items purchased, order value, order history, and any notes or special instructions you give us.
• Payment data: processed securely by our third-party payment provider — we do not store your full card number, CVV, or other sensitive payment credentials.
• Technical data: IP address, browser type and version, device type, operating system, and general location inferred from your IP address, collected via cookies and similar technologies.
• Usage data: pages viewed, products browsed, time spent on site, and referral source, used to understand and improve the shopping experience.
• Communications data: the content of any emails, contact form submissions, or customer service correspondence you send us.

3. How We Use Your Data

• To process, fulfil, and deliver your orders, and to communicate with you about them
• To respond to customer service enquiries, returns, and refund requests
• To send marketing communications where you've opted in, and to allow you to opt out at any time
• To maintain the security of our site and prevent fraud
• To analyse and improve our website, product range, and customer experience
• To meet our legal, tax, and accounting obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on: performance of a contract (processing your order), legitimate interests (fraud prevention, site improvement, non-marketing communications), consent (marketing emails, optional cookies), and legal obligation (tax and accounting records).

5. Sharing Your Data

We do not sell or rent your personal data to third parties, under any circumstances. We share data only where necessary to operate our store, including with payment processors to process transactions securely, shipping and courier partners to deliver your order and provide tracking, our order tracking application, and analytics or email marketing providers to understand site usage and send communications you've opted into. Each provider is bound by its own data protection obligations and only processes your data for the specific purpose we've engaged it for.

6. Cookies

We use cookies and similar technologies to operate our site, remember your cart, and understand how visitors use becosy.uk. Full detail on the categories of cookies we use and how to manage your preferences is in our Cookie Policy.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this policy, or to meet our legal obligations — for example, UK tax law generally requires transaction records to be kept for at least six years. Where data is no longer needed for these purposes, we securely delete or anonymise it.

8. Your Rights

Under UK GDPR, you have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your data (subject to legal retention requirements), object to or request restriction of certain processing, request a copy of your data in a portable format, and withdraw consent at any time where processing is based on consent, such as marketing emails.

To exercise any of these rights, email support@becosy.uk. We will respond within one calendar month, as required by law.

9. International Transfers

Some of our service providers, such as certain analytics or email marketing platforms, may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or an equivalent protection recognised under UK data protection law.

10. Children's Privacy

Our site is not directed at children, and we do not knowingly collect personal data from anyone under 18 without the involvement and consent of a parent or legal guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page reflects the most recent revision.

12. Complaints

If you're unhappy with how we've handled your personal data, please contact us first at support@becosy.uk so we can try to resolve it directly. You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO), at ico.org.uk.