Terms of service

Welcome to becosy.uk. These Terms of Service ("Terms") govern your access to and use of our website, and your purchase of any products through it. By browsing our site, creating an account, or placing an order, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use this site or place an order with us.

1. About Us and These Terms

Becosy ("we," "us," "our") operates becosy.uk from 52 Kendell Street, Sheffield, S1 5EH, United Kingdom (+44 1983 212052, support@becosy.uk). These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, and Refund & Return Policy, form the complete agreement between you and Becosy regarding your use of this site and any purchases made through it. We may update these Terms from time to time; continued use of the site after changes are posted constitutes acceptance of the revised Terms.

2. Eligibility and Store Conditions

By using this site, you confirm that you are at least 18 years old, or are using the site with the involvement and consent of a parent or legal guardian. You agree to provide accurate, current, and complete information when creating an account or placing an order, and to keep any account credentials confidential. You are responsible for all activity that occurs under your account.

3. Accuracy of Content and Product Information

We take reasonable care to ensure that product descriptions, pricing, images, and availability shown on our site are accurate and up to date at the time of publishing. Colours, textures, and finishes may appear slightly different on screen due to display settings, lighting, and photography conditions, and product dimensions and weights are approximate unless stated as exact. We reserve the right to correct any errors, inaccuracies, or omissions in product information, pricing, or availability at any time, including after an order has been placed, and to cancel any order arising from such an error, with a full refund issued for any amount already charged. Availability is not guaranteed until an order is confirmed; if a product becomes unavailable after you've ordered it, we will contact you with options such as substitution, backorder, or refund.

4. Accounts and Payment

Creating an account is optional but may be required for certain features, such as order history or saved addresses. All orders are subject to acceptance and product availability. Payment is taken in full, in GBP (£), at the time the order is placed, not at the time of dispatch — see our Payment Policy for full detail on accepted methods, currency, and checkout security. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or breach of these Terms, with a full refund issued for any payment already taken.

5. Shipping and Delivery

Shipping is currently available to addresses within the United Kingdom. Processing times, transit times, order cutoff times, and what to do if a delivery is delayed or lost are set out in full in our Shipping Policy, which forms part of these Terms. Estimated delivery windows are estimates, not guarantees, though we make every effort to meet them.

6. Returns, Refunds, and Exchanges

Our approach to returns, including the return window, condition requirements, who covers return shipping, and refund processing timeframes, is set out in full in our Refund & Return Policy, which forms part of these Terms. Nothing in this section affects your statutory rights as a consumer under UK consumer protection law, including your rights under the Consumer Contracts Regulations.

7. Third-Party Services and Tools

Our store relies on third-party applications and services to operate, including but not limited to payment processing, order tracking, analytics, and email communications. Your use of any functionality provided by these third parties may also be subject to that provider's own terms and privacy practices, which we encourage you to review.

8. User Contributions

If you submit any content to us or our site, including product reviews, ratings, photos, comments, or correspondence, you grant Becosy a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with operating and promoting our store, provided the content does not infringe any third party's rights. You remain responsible for ensuring anything you submit is accurate, lawful, and does not violate these Terms.

9. Prohibited Use

You agree not to use our site to violate any applicable local, national, or international law or regulation; infringe the intellectual property, privacy, or other rights of Becosy or any third party; transmit any harmful code, unsolicited advertising, or attempt to interfere with the security or normal operation of the site; attempt to gain unauthorised access to any part of the site, other user accounts, or connected systems; or use automated means such as bots or scrapers to access or extract data from the site without our prior written consent.

10. Intellectual Property

All content on our site, including but not limited to text, graphics, logos, product photography, and site design, is the property of Becosy or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.

11. Errors, Corrections, and Order Cancellation

We reserve the right, without prior notice, to correct any errors, inaccuracies, or omissions on the site, including in pricing and availability, and to cancel any order affected by such an error at any time, even after an order confirmation has been sent. Where we cancel an order for this reason, any payment taken will be refunded in full.

12. Disclaimers and Limitation of Liability

Becosy provides this site and its products on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, we do not warrant that the site will be uninterrupted, error-free, or free of harmful components; we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the site or products; and our total liability to you for any claim arising from your order is limited to the amount you paid for the relevant product. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under UK law, including liability for death or personal injury caused by our negligence, or for fraud.

13. Indemnification

You agree to indemnify and hold Becosy, its officers, and representatives harmless from any claim, loss, liability, or expense, including reasonable legal fees, arising from your breach of these Terms or your misuse of the site.

14. Severability

If any provision of these Terms is found by a court or other authority to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

15. Waiver

No failure or delay by Becosy in exercising any right under these Terms shall operate as a waiver of that right, nor shall any single or partial exercise of a right preclude any other or further exercise of it.

16. Termination

We reserve the right to suspend or terminate your access to our site, without notice, if we reasonably believe you have violated these Terms or engaged in conduct harmful to our business, other customers, or third parties.

17. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, including non-contractual disputes, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, without prejudice to any mandatory consumer protection rights you may have in your country of residence.

18. Contact

Questions about these Terms of Service can be sent using the details below.