Payment Policy

This page explains how payment works when you order from Becosy — what methods we accept, how and when you're charged, how we keep your payment details secure, and what to do if something goes wrong at checkout.

1. Accepted Payment Methods

We accept the payment methods displayed at checkout, which typically include major debit and credit cards, along with any digital wallets enabled on our store, such as Apple Pay or Google Pay where available on your device.

2. Currency

All prices on becosy.uk are listed and charged in GBP (£). If your card is issued in a different currency, your bank or card provider may apply their own currency conversion rate and any associated fees — Becosy has no visibility into or control over these charges, so it's worth checking with your card issuer if you're ordering from outside the UK.

3. When You're Charged

Your payment method is authorised and charged in full at the moment you place your order, not when your order is dispatched. This is standard practice for most online stores and allows us to confirm stock and begin processing immediately.

4. Payment Security

All transactions on our site are processed through an encrypted, PCI-DSS-compliant checkout using SSL/TLS encryption. Becosy does not see, process, or store your full card number, CVV, or other sensitive payment credentials at any point — this is handled entirely by our payment processor, which specialises in secure transaction handling.

5. Failed or Declined Payments

If your payment is declined, please double-check your card details, expiry date, and available balance, or try an alternative payment method. If you believe you were charged but did not receive an order confirmation email, please do not attempt to place the order again — contact support@becosy.uk first with your name, the approximate time of the attempted order, and the amount, so we can check before you risk being charged twice.

6. Pricing Errors

While we take care to ensure prices are displayed accurately, occasional errors can occur — for example due to a technical fault or a supplier price change not yet reflected on the site. If we discover a pricing error after you've placed an order, we will contact you before processing it, and you'll have the choice to proceed at the correct price or cancel for a full refund. We will never simply charge you a corrected higher price without your agreement.